Refunds

Product returns

All products undergo quality control before shipment to ensure their excellent quality. Nonetheless, if upon delivery and unpacking and certainly before use you detect any damage or defect you can request their replacement after bringing the problem to our immediate attention. The company undertakes to replace any problematic products with identical ones on the condition that they are not used.

In the above case, the shipping costs incurred for returning the defective product are charged to the buyer. The product to be returned must be accompanied by the original purchase receipt.

Other reasons of return: Shipment of wrong item? No problem.
In case you receive a product different that the one you ordered by our mistake please contact the Customer Service Department immediately so as to resolve the issue as soon as possible. In brief, once you return the product to our premises it undergoes the standard control procedure (Maximum Time 24 Hours) we ship the correct item back to you. All shipping costs are free of charge. In case a product is out of stock and you do not wish a replacement we can proceed to a full payment refund on condition that the products accompanied by the original purchase receipt.